Any merchandise purchased from our site are shipped by a third party courier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing, damaged, and incorrect shipments or items must be reported within 7 days of receipt, and must include photo documentation that shows the issue as well as the packaging on how you received the order.

We accept returns for damaged or defective goods within 7 days upon purchase. See our full return policy here.
*Some products, including clearance items, are excluded from return or exchange.

SHIPPING INFORMATION

Some of our items are preorder items, make sure to check product info for approximate ship dates.

All orders will be shipped within 3 business day of you placing your online order. Delivery will then typically take 1-7 days depending on where you live and courier you selected.

METRO MANILA
Ninjavan : 1-3 business days

GREATER MANILA AREA (LAGUNA/CAVITE/RIZAL/BULACAN)
Ninjavan : 1-3 business days

VISAYAS
Ninjavan : 3-5 business days

MINDANAO
Ninjavan : 3-5 business days

REST OF WORLD
Not yet available!

Delivery delays once the package is transferred to the courier is outside the control of Ted Ellis. Please leave 3 business days in addition to the estimated Ninjavan delivery times before getting in touch about the status of your order.

** Please note that some remote areas may not be serviced by Ninjavan, and any return shipping fees due to incorrect addresses or undeliverable packages will be the customer’s responsibility.

All orders are will not ship until payment and merchandise availability is confirmed.