At TED ELLIS, we are committed to your satisfaction with every purchase. We take pride in the quality of our products and hope you will love your order. However, if there are any issues with your purchase please don’t hesitate to reach out to us. We’re dedicated to resolving any concerns you may have!


We encourage all our customers, whether shopping in-store or online, to open, inspect, and test their purchased items right after payment or upon receipt. This helps ensure your satisfaction with the purchase and allows us to address any concerns promptly.


Eligibility for Returns/Refunds or Exchanges

  • To qualify for a return, refund, or exchange, items must be unopened, unused, and in the same condition as received. They must also be in their original packaging and must be returned within 7 DAYS from the date of purchase for in store transactions or from the date of delivery for online orders
  • We may refuse to accept returns if we deem the item as no longer in sellable condition and/or if there is an issue that is not declared/reported to us. Exceptions may apply if the item has manufacturing defect
  • Please note, all items are inspected on return before being processed and customers may not be entitled to a refund or replacement if the returned item is not received within a suitable condition


Vinyl Records, CDs, and Cassettes 

  • Since most records are pre-packaged and sealed with plastic wraps from our suppliers, we are unable to inspect the specific color or contents inside before selling. As a result, any issues or the condition of the item inside the packaging may not be known to us beforehand. We strongly recommend that customers open, inspect, and test their records at the store so we can address any issues immediately. If you choose not to do this in the store, you have 7 days to return an item for an exchange or refund
  • Slight color variations, packaging imperfections (such as small creases or scuffs), cover/case dents, seam splits, or missing/included stickers are not considered defects. Cosmetic issues that do not affect the playability or usability of the item do not warrant a return, refund, or exchange
  • Examples of playability issues include excessive skipping, warping, or surface noise that significantly affects the listening experience
  • Low-end record players, especially the portable types (e.g., Crosley, Motorino, Victrola) are known to have poor playability and can damage records due to their design. Our return policy won’t apply until we test the record on our in-store record player. This ensures any skips or issues are truly caused by the record itself
  • Exchanges must be for items of equal or greater value. We do not provide refunds for any price differences

Merch (T-shirts, Hoodies, Caps, and other accessories) 

  • Wearable merchandise (shirts, hoodies, caps), toys (Funko Pop! and other action figures), and accessories can be returned within 7 days from the date of purchase or delivery only if they are damaged. The defect or damage must not be due to misuse or mishandling by the customer
  • Items must be in their original condition, unused, unworn, and with all original tags and packaging intact
  • Change of size: If you purchased the wrong size, you can return the shirt or hoodie within 7 days from the date of purchase or delivery for an exchange only. Exchanges for a different size are subject to availability
  • Collectibles: Funko Pop – POP! Figures are mass-produced. As a result, minor variations occur during the manufacturing process. These variations can include slight creases or scuff marks on the packaging. While we wish everyone could receive a pristine box, it isn’t always the case. A box flaw is not considered a true defect as long as the toy or the content itself is unaffected

Non-Returnable/Non-Refundable Items

  • Items that have been used, worn, or altered
  • Items that are not in their original condition and packaging
  • The defect or damage is due to misuse or mishandling by the customer
  • Clearance items that are marked as final sale
  • “Orange Tag” and “Yellow Tag” items if the reason for return is cosmetic issue only

Change of Mind

  • Returns due to a change of mind are only permitted if the purchase was made within 3 days and the item is in its original, brand new, unused, and sealed condition. Such exchanges can only be made for items of equal or greater value. All returns of this nature are subject to the store’s inspection and approval

Proof of Purchase 

  • Items may only be processed for return if the customer presents the original proof of purchase slip or official receipt issued by the store, with a clearly visible date

Refunds and Exchanges  

  • We will only replace items if they are proven to be defective or have factory/manufacturing damage. Exchanges are subject to availability. If the desired item is not available, a refund will be issued
  • Product purchased with a discount may be exchanged/refunded based on the discounted amount
  • If approved, your refund will be processed and credited to your original method of payment:
    • Credit Cards – amount to be refunded will be reflected in the same card used upon purchase. Refund processing may take up to 30 banking days and will depend on your issuing bank’s refund time frame
    • Gcash/Maya/Online Bank Transfers – Customers may provide us with the account where they wish to receive the refund. Processing time may take up to 3-7 banking days from the date of request
    • Cash Payments – For cash payments, customers can be refunded through bank transfer (BDO/BPI only) or e-wallet transfer (Gcash/Maya) only. Processing time may take up to 3-7 banking days from the date of request

Return Costs

  • Customers are responsible for shipping costs associated with returning items
  • Shipping costs to return an item are non-refundable

For any questions or further assistance, please contact us at 0939 925 8802 or email us at help@thetedellis.com.