We accept returns for damaged or defective goods within 7 days upon purchase.
We stand with the quality of the products we sell and we hope you love what you ordered, but if there’s an issue please reach out to our customer service via Facebook, Instagram or email us and we will be here to help!
All returns should include the original packaging, seal, plastic covers, tags etc. Returns are subject for inspection.
We may refuse to accept returns if we deem the item as no longer in sellable condition and/or if there is an issue that is not declared/reported to us. Exceptions apply if the item has manufacturing defect or encountered a courier mishandling.
We’ll process your replacement order normally within 3 business days after we receive your returned merchandise in our warehouse. It will be shipped with our preferred courier regardless of whether you chose a different courier in your initial order.
Please keep the receipt and return form you received with your package. It’s serves as a proof of purchase and evidence for claims filing with the courier in case you need to return/exchange your item(s).
If we shipped a wrong item or you received a damaged product, return shipping is on us! But if you ordered a wrong size or simply changed your mind, please shoulder the return shipping.
We ask that you contact us before returning, especially via Grab, Lalamove or other delivery apps as it might be too expensive for us.
Please include a completed return slip in your return package.
The processing of your return can take a few days. We hope for your understanding.
Please send your return to:
Ted Ellis HQ
2nd Floor, Espacio Hotel
Bayani Road, Fort Bonifacio,
Taguig City, Philippines
We’ll process your credit normally within 3 business days after we receive your returned merchandise in our warehouse.
If you paid by credit card, refunds can take up to 14 business days for your payment to reflect on your statement depending on your bank’s policy.
If you paid by other means, refund options will be determined by Ted Ellis, and any additional processing/payment fees will be deducted to your refund.
You will not be reimbursed for your original or return shipping unless the error is made from our end.
We allow replacement as long your purchase is made within 7 days and is not listed in our exceptions list below. The product should be still in brand new, sellable condition with shrink wraps and other packaging still intact.
- Clearance / Sale items – All sales are final and cannot be returned or exchanged.
- Mystery Box/Grab Bags – All sales are final and cannot be returned or exchanged.
- Toys/Funko Pop! – Box or packaging flaw issue cannot be returned or exchanged
- Masks, Face Masks, Bandanas – For hygiene reasons, all sales are final and cannot be returned or exchanged.
- Shoes – Returns and exchanges are accepted only if you purchased an extra protection.
- Vinyl Records / CDs – Cannot be returned if opened. If your turntable brand is Crosley, Motorino, or something similar, these are low-quality players and notorious for skips – try to play the record in your friend’s player or from a music store near you. Box or packaging flaw issue cannot be returned or exchanged
- Packaging supplies or case replacements – Cannot be returned, refunded or exchanged.
- Gift Cards – Cannot be returned, refunded or exchanged.