Frequently Asked Questions
What is Ted Ellis?
We’re a shop for music fans in the Philippines.
We offer you authentic, legit, genuine, officially licensed, music merchandise such as tshirt, hoodie, CD music, DVD movie, Blu-ray, Vinyl LP, autographed, and other limited edition releases from your favorite bands and artists!
We specialize in emo, punk, metal, pop, indie, 90’s and alternative genre in the products we import and offer the best titles from all across the globe!
Why Shop At Ted Ellis?
We’ve been around since 2012 and have no plans of stopping. All transactions are guaranteed to be secure and hassle free. We know our products well as we are also fans of the products we sell 🙂
How do I place an order?
Just add to cart any product you like and complete the checkout process.
Do you have a physical store?
Yes, our store is located at 2nd Floor, Espacio Hotel, Bayani Road, Fort Bonifacio, Taguig City, Philippines.
If you’re coming with a vehicle, please get in touch with us at least 2 hours before you visit so we can reserve a parking space for you.
How long will it take to get my package?
Depends on the courier you chose. We ship orders the next day we receive your order. Typically, orders are delivered within 5 days after shipping.
Do I need an account to place an order?
No, but we recommend creating an account as it will make your future purchase faster as you won’t need to retype your billing and shipping information.
Do You Ship Internationally?
Our website is not currently set up for international shipping. However, if you are overseas, please email or contact us in our social media account @thetedellis with the titles you’re interested and we will respond with a shipping cost. help@thetedellis[dot]com (we’re trying to avoid bots and spam emails, just change the [dot] to . )
What shipping methods are available?
Within Metro Manila
- Store pickup
Outside Metro Manila
Is this authentic, original, legit?
Yes, all of our merchandise are imported and sourced from the license holder / the artist’s official merchandise manufacturer in USA, UK, EU countries and Australia.
No counterfeit merchandise here, only the merchandise the artist intends for their fans to have!
Why are your products expensive?
Almost everything we sell is imported, usually from USA, UK, Australia and European countries.
When you purchase something from outside the country, you’re not only charged for the price of the product listed on their website, additional costs are incurred such as but not limited to: import/export tax, freight charges, and handling fees.
Products purchased abroad are usually made with better materials than what we have locally and comes with licensing fees that are paid directly to the copyright owners.
We have to adjust the price of each product to make sure that all these expenses are covered.
Do you manufacture any of the items you sell?
No, we do not manufacture any of the items we sell. All of our merchandise are produced by the artist’s official merchandise manufacturer.
The item I want says it’s on Pre-order. What does this mean?
Pre-order is an item we sell that we don’t have a stock yet but will be at a future date.
Items on preorder will be shipped on a specified date on the product page. If it’s not listed, you may inquire to us before you place your order.
Our suppliers normally follow the band/artist’s official shipping date but these are always subject for change and as such, we do not able to guarantee any ship-date.
We fulfill orders on a first come first serve basis and ordering late may mean not getting items during the first and advertised ETA.
If your order contains a pre-order item and an item which is in stock, both will not be shipped until they are both ready.
All orders are final after release date and cancellation request will no longer be possible.
Do you have any product from OPM artists available?
We don’t have any products from OPM artist yet but we’re open for partnership. Contact us!
What Payment Methods Are Accepted?
- Bank deposit via BPI, BDO, Security Bank (Online transfer and direct to bank transactions.)
- Online wallets via Gcash and Paymaya.
- Payment Center payments via LBC, Palawan Express and Cebuana Lhuiller.
- Credit Card
- Cash On Delivery via LBC Express
Where can I get the Payment Information?
For manual payments, we only provide it after you place an order to avoid spam and abuse from bad people.
Orders and Returns
Can I cancel my order?
Please contact us and we will be happy to help in cancelling your order if it has not already processed or shipped.
We are unable to cancel orders which are in the final stages of processing or which have already shipped. Please note that online order status is approximate and may not reflect recent shipment activity.
*All sales are final for SALE / CLEARANCE items.
Who should I to contact if I have any queries?
Fastest is if you contact us via FB Messenger but email also works firstname.lastname@example.org
What if an item is out of stock or the shipping address is incorrect?
If there is an issue with your order, such as an item is out of stock we will reach out to you via sms or email for additional information. However, if we do not hear from you within 48 hours, we will cancel your order.
We only ship to the shipping address provided upon purchase. If it is incorrect and you did not reach out, we will not be responsible for the return and reshipping the item will incur a new shipping fee.
My merchandise I received is damaged. What do I do?
Please contact us to report on a defective or damaged item. Defective or damaged items may be refunded or exchanged and must be returned within 7 days of receipt.
If the defective or damaged item is no longer available, we will fully refund the cost of the item excluding shipping fee.
**If you purchased through our marketplace accounts such as Lazada or Shopee, we must process your request on that platform.