FAQs

What is Ted Ellis?

We’re a shop for authentic, legit, genuine, officially licensed, music merchandise in the Philippines.
We offer you merchandise such as tshirt, hoodie, CD music, DVD movie, Blu-ray, Vinyl LP, autographed, and other limited edition releases from your favorite bands or artists!

We specialize in rock, punk, metal, pop, indie, and alternative genre in the products we import and offer the best titles from all across the globe!

Why Shop At Ted Ellis?

We’ve been around since 2011 and have no plans of stopping. We guarantee all transactions are secured and hassle free. We know our products well as we are also fans of the products we sell 🙂

Shopping

How do I place an Order?

Just add to cart any product you like and complete the checkout process.

Do you have a physical store?

We’re only available online for now.

How Long Will It Take To Get My Package?

Depends on the courier you chose. We ship orders the next day we receive your order. Typically, orders are delivered within 5 days after shipping.  

Do I need an account to place an order?

No, but we recommend creating an account as it will make your future purchase faster as you won’t need to retype your billing and shipping information.

Do You Ship Internationally?

We ship within Philippines only – but if you’re planning to order multiple items, we might consider! email us at [email protected]

What Shipping Methods Are Available?

Within Metro Manila

  • Ninjavan
  • LBC
  • Grab Express, Mr. Speedy, Lalamove

Outside Metro Manila 

  • Ninjavan
  • LBC

Products

Is this authentic, original, legit?

Yes, all of our merchandise are imported and sourced from the license holder / the artist’s official merchandise manufacturer in USA, UK, EU countries and Australia.

No counterfeit merchandise here. This is the merchandise the artist intends for their fans to have!

Why are your products expensive?

Almost everything we sell is imported, usually from the USA, UK, Australia and European countries. When you purchase something from outside the country, you’re not only charged for the price of the product listed on their website, additional costs are incurred such as but not limited to: import/export tax, freight charges, and handling fees.

Products purchased abroad are usually made with better materials than what we have locally and comes with licensing fees that are paid directly to the copyright owners.

So we have to adjust the price of each product to make sure that all these expenses are covered.

Do you manufacture any of the items you sell?

No, we do not manufacture any of the items we sell. All of our merchandise is produced by the artist’s official merchandise manufacturer.

Payments

What Payment Methods Are Accepted?
  • Bank deposit via BPI, BDO, Security Bank (Online transfer and direct to bank transactions.)
  • Online wallets via Gcash and Paymaya.
  • Payment Center payments via LBC, Palawan Express and Cebuana Lhuiller.
  • Credit Card
  • Paypal
  • Cash On Delivery via LBC Express..
Where can I get the Payment Information?

To avoid spam and abuse from bad people, we only provide it after you place an order.

Orders and Returns

Can I cancel my order?

Please contact us and we will be happy to help in cancelling your order if it has not already processed or shipped.

We are unable to cancel orders which are in the final stages of processing or which have already shipped. Please note that online order status is approximate and may not reflect recent shipment activity.

*All sales are final for SALE / CLEARANCE items.

Who should I to contact if I have any queries?

Fastest is if you contact us via FB Messenger but email also works [email protected]

What if an item is out of stock or the shipping address is incorrect?

If there is an issue with your order, such as an item is out of stock we will reach out to you via text for additional information. However, if we do not hear from you within 48 hours, we will cancel your order.

We only ship to the shipping address provided upon purchase. If it is incorrect and you did not reach out, we will not be responsible for the return.

My merchandise I received is damaged. What do I do?

Defective or damaged items may be refunded or exchanged and must be returned within 7 days of receipt.

Please contact us to report on a defective or damaged item. We will replace the merchandise or offer refund.

If the defective or damaged item is no longer available, we will fully refund the cost of the item excluding shipping fee.

**If you purchased through marketplace accounts such as Lazada or Shopee, we must process your requests on that platform.