Just add to cart any product you like and complete the checkout process. We accept payments from all major credit cards, debit cards, and Philippine e-wallets.

We currently ship orders using J&T Express.

However, we may use other reputable couriers from time to time depending on service availability.

• Online wallets via Gcash and Paymaya.
• Credit Card (Visa, Mastercard)

For in-stock products, we ship orders the next business day after receiving your order. Typically, delivery takes up to 5 days after shipping.

For preorder items, they generally arrive within 3 weeks from the official release date, although delays may occur due to Philippine customs processing. We ship preorders the next business day after receiving the shipment but please note that high-demand items may require additional time. Delivery typically takes up to 5 days after shipping.

No, but we recommend creating an account as it will make your future purchase faster as you won’t need to retype your billing and shipping information.

Our website is not currently set up for international shipping.

However, if you are overseas, please email or contact us in our social media account @thetedellis with the titles you’re interested and maybe we can make an arrangement from there.

You can also email us at help@thetedellis[dot]com (we’re trying to avoid bots and spam emails, just change the [dot] to . )

Once an order has been placed, we cannot guarantee that we can update the shipping address, as the order may already be processed or in transit.

If you need to request a change, contact us immediately with your order number and the correct address at help@thetedellis[dot]com (we’re trying to avoid bots and spam emails, just change the [dot] to . )

If the order has not yet reached our fulfillment team, we will do our best to update it.
If the order has already processed, we are unable to make any address changes, and you may need to arrange rerouting directly with the courier.

We are not responsible for orders shipped to an incorrect address provided at checkout.

Please contact us and we will be happy to help in cancelling your order if it has not already processed or shipped.

We are unable to cancel orders which are in the final stages of processing or which have already shipped. Please note that online order status is approximate and may not reflect recent shipment activity.

*All sales are final for SALE / CLEARANCE items.

Please contact us to report on a defective or damaged item. Defective or damaged items may be refunded or exchanged and must be returned within 7 days of receipt.

If the defective or damaged item is no longer available, we will fully refund the cost of the item excluding shipping fee.

**If you purchased through our marketplace accounts such as Lazada or Shopee, we must process your request on that platform.

Yes, all of our merchandise are imported and sourced from the license holder / the artist’s official merchandise manufacturer in USA, UK, EU countries and Australia.

No counterfeit merchandise here, only the merchandise the artist intends for their fans to have!

Almost everything we sell is imported, usually from USA, UK, Australia and European countries.

When you purchase something from outside the country, you’re not only charged for the price of the product listed on their website, additional costs are incurred such as but not limited to: import/export tax, freight charges, and handling fees.

Products purchased abroad are usually made with better materials than what we have locally and comes with licensing fees that are paid directly to the copyright owners.

Additionally, operating a business is expensive! We have to pay rent, utilities, staff salary, taxes and other operating costs. The prices of our products are carefully adjusted to ensure that all expenses are accounted for.

No, we do not manufacture any of the items we sell. All of our merchandise are soruced from the artist official store, record labels or from their official distributor.

Pre-order is an item we sell that we don’t have a stock yet but will be at a future date.

Our suppliers normally follow the band/artist’s official shipping date but these are always subject to change. Additionally, as we import these products overseas, preorder items are always subject for delay due to local customs processing and as such, we are not able to guarantee any ship-date.

We fulfill orders on a first come first serve basis or by its order date and ordering late may mean not getting items during the first and advertised ETA.

If your order contains a pre-order item and an item which is in stock, it will not be shipped until they are both ready.

All orders are final after release date and cancellation request will no longer be possible.  

Yes!

Yes, we do! Our store is located on the 2nd Floor of Espacio Hotel, Bayani Road, Fort Bonifacio, Taguig City, Philippines.

You can search in Google or Waze: Ted Ellis for directions.

Come over to shop in-store, have a chat with our music-obsessed staff, or test your records. We’ve got lots of exclusive records in-store that you won’t find in our website.

If you’re driving, please note that while there is ample parking in the building, it’s first come first served, we do not have reserved parking spaces.

Yes! We provide professional ultrasonic vinyl cleaning to remove dirt, dust, and contaminants, boosting sound quality and extending the life of your collection.

We also offer expert vinyl flattening with the ORB DF-01iA High-End Audio Vinyl Flattener from Japan, restoring warped 7″, 10″, and 12″ black and colored records to their original flat shape.