FAQs

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About Us

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What is Ted Ellis?

Ted Ellis is a one-stop for genuine, officially licensed band and artist merchandise such as tshirt, hoodie, CD music, DVD movie, Blu-ray and Vinyl LP that stocks (on-hand) the largest number of selection in the Philippines.

We specialize in imports and offer the best titles from all across the globe![/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Why Shop At Ted Ellis?

We’ve been around since 2012 and have no plans of stopping.  We guarantee that all transactions are secured and hassle free. We know our products well, as we are also fanatics.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365316112{margin-top: 75px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1589501363726{margin-bottom: 50px !important;}”]

Shopping

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How do I place an Order?

Just click add to cart and complete the checkout process.[/vc_column_text][vc_column_text]

Do you have a physical store?

We’re only available online for now.[/vc_column_text][vc_column_text]

How Long Will It Take To Get My Package?

Depends on the courier you chose. We ship orders the next day we receive your order. Typically, orders are delivered within 5 days after shipping. [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Do I need an account to place an order?

No, but we recommend creating an account as it will make your future purchase faster as you won’t need to retype your billing and shipping information.[/vc_column_text][vc_column_text]

Do You Ship Internationally?

Not at this time. We ship within Philippines only.[/vc_column_text][vc_column_text]

What Shipping Methods Are Available?

Metro Manila – Ninjavan, LBC, Grab Express
Outside Metro Manila – LBC, Ninjavan

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Products

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Is this authentic, original, legit?

Yes, all of our merchandise are imported and sourced from the license holder / the artist’s official merchandise manufacturer in USA, UK, EU countries and Australia.

No counterfeit merchandise here.

This is the merchandise the artist intends for their fans to wear![/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Why are your products expensive?

Almost everything we sell is imported, usually from the USA, Australia and European countries.
Products purchased abroad are made using the highest quality of materials and comes with licensing fees that are paid directly to the copyright owners.

Additionally, when you purchase something from outside the country, you’re not only charged for the price of the product listed on their website, additional costs are incurred such as but not limited to: import/export tax, freight charges, and handling fees so we have to adjust the price of each product to make sure that all expenses are covered.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

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Payments

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What Payment Methods Are Accepted?

Bank deposit via BPI, BDO, and Metrobank. (Online transfer and direct to bank transactions.)

Online wallets via Gcash and Paymaya.

Payment Center payments via LBC, Palawan Express and Cebuana Lhuiller.

Credit Card via Paypal.

Cash On Delivery via LBC Express.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Where can I get the Payment Information?

It will be provided after you place an order.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304051990{margin-bottom: 50px !important;}”]

Orders and Returns

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Can I cancel my order?

Please contact us and we will be happy to help in cancelling your order if it has not already processed or shipped.

We are unable to cancel orders which are in the final stages of processing or which have already shipped. Please note that online order status is approximate and may not reflect recent shipment activity.

*All sales are final for SALE / CLEARANCE items.[/vc_column_text][vc_column_text]

Who should I to contact if I have any queries?

Contact us via FB Messenger [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]What if an item is out of stock or the shipping address is incorrect?

If there is an issue with your order, such as an item is out of stock or if the shipping address is incorrect, we will reach out to you via text for additional information. However, if we do not hear from you within 48 hours, we will cancel your order.[/vc_column_text][vc_column_text]

My merchandise was damaged when I received it, what do I do?

Defective or damaged items may be refunded or exchanged and must be returned within 7 days of receipt.

Please contact us to report a defective or damaged item. We will replace the merchandise, or offer refund.

If the defective or damaged item is no longer available, we will fully refund the cost of the item excluding shipping fee.

 

**If you purchased through marketplace accounts such as Lazada or Shopee, we must process your requests on that platform.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]