• How To Order
  • Shipping
  • Payments
  • General Information
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  • 1. How can I be sure that this isn't a scam?
     

    Ted Ellis has been in business since 2012. It will be against our goal to cause trouble for our customers. You can read what our previous customers have to say about us here: https://www.facebook.com/thetedellis/reviews/

  • 2. What is Ted Ellis?
     

    We are an online store specializing in original band merchandise and skate shoes in the Philippines. All merchandise we sell are directly purchased from the artist's official store, record labels, licensed distributors, and/or the artists themselves. While all the skate shoes are purchased from skate shops in the USA and UK.

  • 3. What is a PRE-ORDER
     

    Pre-order means you’re buying a product that is not yet available in our warehouse.  We wanted to offer the latest merch on demand so we conduct group purchase of limited editions and exclusive merchandise from time to time.

    Since we order everything by bulk, there will be a cutoff date in ordering from a particular brand or band merch store. We announce these in our social media pages.
    We highly suggest that you follow our account so you don't miss our next cutoff date.

  • 4. What is ON HAND Catalog?
     

    These are the merchandise that we have in stock at our warehouse.  We don't reserve. First one to pay gets the item!

  • 1. What are the payment options
     

    We accept payments through the following payment centers:
    LBC Pera Padala
    Cebuana Lhuillier
    Palawan Express

    You can also deposit or make an online transfer at the following banks:
    BPI
    Metrobank
    Unionbank
    BDO
    Security Bank

    Or transfer it via mobile through:
    Gcash
    Paymaya

    And VISA/MASTERCARD credit card via:
    PayPal

  • 2. I have trust issues for online transactions. Do you do Cash On Delivery or Meetup?
     

    We offer CASH ON DELIVERY via LBC for On Hand Catalog purchases.
    We also do meet up for claiming of orders in Market Market, C5 Housing (waterfun) and Lower Bicutan, Taguig City. Meet-up schedules can be arranged using our Order Pick up calendar here: https://thetedellis.com/order-pickup/

  • 1. Why are your products expensive?
     

    Almost everything we sell is imported, usually from the USA, Australia and European countries. Products purchased abroad are made using the highest quality of materials and comes with licensing fees that are paid directly to the copyright owners.

    Aside from that, when you purchase something from outside the country, you’re not only charged for the price of the product listed on their website, a lot of fees comes up such as but not limited to: import/export tax, freight charges, and handling fees so we have to adjust the price of each product to make sure that all expenses are covered.

  • 2. Do you have a physical store?
     

    Our business only operates online. We don’t have a physical store. We do have a warehouse in Taguig City but it's not open for public yet.